MU Online Refund Policy

This Refund Policy explains your rights for Gold Points, virtual items, and digital services on Top MU Online. By using our site and services, you agree to this policy and applicable laws (including GDPR and consumer rules for digital content).

1. Definitions

• ACCOUNT: Your profile used to access Top MU Online, Gold Points, and in‑game features.
• LICENSE: Permission to use Gold Points, virtual items, or services as described on our site.
• VIRTUAL ITEMS: Digital content/features delivered in‑game (items, skins, currency, etc.).
• UNUSED VIRTUAL ITEM: A purchased item that has not been claimed or used yet.
• GOLD POINTS: Digital points you can buy and exchange for items or services.
• SERVICE: Our website, game tools, and support systems.
• PAYMENT INFORMATION: Details you provide to complete a payment.
• PURCHASE INFORMATION: Order records, invoices, receipts, and transaction history.
• SYSTEM: Our technical platform and communication features.
• USER: Any visitor/player who uses Top MU Online.
• WEBSITE: The website www.topmuonline.com and its sub‑domains.

2. Refund Policy and Consumer Rights

• Gold Points and virtual items are digital goods. They are delivered instantly or become available right after payment confirmation.
• By completing a purchase and accepting delivery, you agree to immediate delivery of digital content and (where allowed) waive the statutory right of withdrawal for digital goods (EU Directive 2011/83/EU, Article 16).
• Gold Points and virtual items are not refundable and cannot be exchanged for cash, except where the law requires a refund (for example, failed delivery or major technical faults).
• If you receive faulty digital goods or cannot access your purchase due to a system issue, contact us within 24 hours so we can investigate and help.
• We do not refund accidental purchases, lost/deleted accounts, account sharing issues, security breaches caused by the user, or violations of our Terms.
• Bonus, promotional, or free items are not refundable.
• Gold Points may expire 30 days after purchase if unused. Expired points and unused items are not refundable.
• Refund handling (when eligible) may take up to 30 days depending on the payment provider. Refunds are sent only to the original payment method.
• Abusive or fraudulent refund claims may lead to account suspension or permanent bans.
• If you believe a payment was incorrect or a technical error happened, you may also contact your payment provider and follow their dispute process.
• Nothing here limits your legal consumer rights under local, EU, or international law.

3. Contact Us

For refund questions, order issues, or consumer rights, contact us:

• Contact Form

4. Last Updated

Last updated on Januari 1, 2026.

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