MU Online Refund Policy

This Refund Policy explains your rights regarding purchases of Gold Points, virtual items, and digital services on Top MU Online. By using our website and services, you agree to this policy and all applicable laws (including the Digital Markets Act, GDPR, and consumer protections for digital content).

1. Definitions

  • ACCOUNT : An individual profile used to access Top MU Online, Gold Points, and in-game items.
  • LICENSE : The right to use Gold Points, virtual items, or services as described in our Terms of Service.
  • VIRTUAL ITEMS : Digital content or features provided in-game (including but not limited to items, skins, or currency).
  • UNUSED VIRTUAL ITEM : A virtual item purchased but not yet claimed or used in-game.
  • GOLD POINTS : Digital points that can be purchased and exchanged for virtual items or services.
  • SERVICE : The online platform, tools, and support provided by Top MU Online.
  • PAYMENT INFORMATION : Details you provide to complete a payment.
  • PURCHASE INFORMATION : Records of orders, invoices, receipts, or transactions.
  • SYSTEM : Our website’s technical infrastructure and communication features.
  • USER : Any visitor or player who accesses Top MU Online.
  • WEBSITE : The website www.topmuonline.com and all related sub-domains.

2. Refund Policy and Consumer Rights

  • All purchases of Gold Points and virtual items are considered digital goods and are delivered instantly or made available after payment confirmation.
  • By completing your purchase and accepting delivery, you expressly agree to the immediate provision of digital content and waive your EU/UK statutory right of withdrawal (see EU Directive 2011/83/EU, Article 16).
  • Gold Points and virtual items are non-refundable and cannot be exchanged for money or credit, except in cases where the law requires a refund due to technical faults or failure of delivery.
  • We guarantee that purchased digital goods are free from defects or major technical faults at the time of delivery. If you receive a faulty item or cannot access your purchased content, contact us within 24 hours.
  • Refunds will not be granted for accidental purchases, lost or deleted accounts, or issues arising from account sharing, security breaches, or violations of our Terms of Service.
  • Bonus, promotional, or free items are not eligible for refunds.
  • Gold Points expire 30 days after purchase if unused. Expired points and unused items are non-refundable.
  • Refund requests may take up to 30 days to process, depending on your payment provider. Refunds will only be made to the original payment method.
  • Submitting a fraudulent or abusive refund request may result in suspension or permanent ban of your account.
  • If you believe your payment was made in error or through technical fault, you may initiate a dispute with your payment provider in accordance with their policies.
  • Nothing in this policy limits your statutory rights under local, EU, or international consumer laws.

3. Contact Us

For questions about refunds, your order, or consumer rights, please contact us:

4. Last Updated

Last updated on June 7, 2025.